Orders which have a cart value of over R1250 will get free courier door-to-door delivery anywhere in South Africa.

Orders with a cart value below R1250 will have a delivery fee calculated at checkout.

Please note that there is a lead time of 10 to 14 days on the light shades.

For all other items, please note that orders confirmed before 1pm Monday to Friday will be dispatched on the same day. Once an order is dispatched the delivery time frame depends on your location.

Main cities of SA will be 1 - 3 working days.

Non-main cities: 2 - 5 working days.

Rural/ outlying regions: 3 - 7 working days.

Tracking information will be sent to your email so that you can see the updates and estimated delivery times.

Absolutely! Our refund policy ensures that you are fully supported. Read the full refund policy in the footer.

We want you to love your purchase, but if something isn’t right, we’re here to help. This policy sets out your rights and our responsibilities under South Africa’s Consumer Protection Act (CPA).

---

1. Standard return policy

You have 30 days from the date you receive your order to request a return.

To qualify, items must be:

• In their original condition (unused, and undamaged).
• In the original packaging, with tags, labels or seals intact.
• Accompanied by a proof of purchase (e.g., order confirmation or receipt).

---

2. Items that cannot be returned

The following items are non-returnable and non-refundable (unless defective or not as described):

• Custom-made or personalised items.
• Sale and clearance items.

---

3. Who pays for returns?

• If the item is defective, damaged or we sent the wrong product: We’ll cover the cost of return shipping.
• If you change your mind or order the wrong item: Return shipping will be your responsibility.

---

4. How to start a return

1. Contact our support team before sending anything back.
2. Once your return is approved, we’ll share instructions and if applicable a return shipping label.
3. Items returned without approval may not be accepted.

---

5. Damages and issues

Please check your order on arrival. If it’s defective, damaged or incorrect, let us know immediately so we can make it right.

---

6. Exchanges

We don’t always offer direct exchanges. If you’d like a different product, simply return your item (if eligible) for a refund and place a new order. Exchanges may be done on a case by case basis. 

---

7. Refunds

• Once your return arrives and is inspected, we’ll notify you of the outcome.
• Approved refunds will be processed back to your original payment method within 10 business days.
• Your bank or card provider may take extra time to reflect the refund.
• If more than 15 business days have passed since approval, please contact us.

---

8. Your rights under the CPA

In line with the Consumer Protection Act:

• You may return goods that are defective, unsafe or not fit for purpose within six months of purchase.
• We may first offer a repair or replacement; if that’s not possible, a refund will be issued.
• These rights apply regardless of our standard 30-day return policy.

---

9. Cooling-off period for online purchases

If you buy online, you’re entitled to a 7-day cooling-off period. You may cancel your order within 7 days of receiving it for a full refund, provided the item is unused, unopened, and in its original packaging. Return shipping costs may apply.

---

10. Questions or support

If you have any questions, please reach out to our support team — we’re here to help.

 

 

 

Our website is SSL secured and we only partner with South Africa's leading payment partners.

Once you reach the checkout page you'll have a selection of secure payment options to suit your needs.